RETURNS AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after your fulfillment date to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unwashed, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  If the item is ineligible for Return, we will send the ineligible item back to you.  If during the Returns Process an item is ineligible for a Return, you will not be able to select that item for Return.  This will be all items past the policy time period or ones that are final Sale, etc.

To start a return, you can contact us at info@canalzone.net. If your return is accepted, you’ll receive instructions on how and where to send your package.

Unfortunately, at this time we cannot offer Free Return Shipping on any international return.

Final Sale and Flash Sale items are NOT eligible for Returns or Exchanges.

All items with a discount or coupon of 25% or more are not eligible for returns or exchanges.

We are not responsible for packages lost or damaged while in transit. Customers are responsible for selecting a carrier and retaining proof of shipment for returned items.

You can always contact us for any return question at info@canalzone.net.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If your exchange item goes out of stock before your return is received, you will be issued store credit.

Due to our limited quantities and high demand of our products, we cannot offer price adjustments on any items.

For exchanges, customers are responsible for return shipping. Replacement items will ship at no additional charge once the return is received.

Defective items

If you have received a defective item, please contact customer care here info@canalzone.net within 3 DAYS to inform us of the issue.  If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement.  You must include a photo of the damage/defect with your email. 

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing. Size charts are provided on each product page to assist with selecting the correct size. Please review measurements carefully before ordering.

Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions.  Clothing patterns may vary also.  These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We do not provide prepaid return shipping labels.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Wrong address disclaimer

It is the buyer's responsibility to make sure that he or she enters the shipping address correctly.  We are not responsible if a package is returned to us due to an incorrect or undeliverable address.  If you decide to cancel your order or change your shipping address, please contact customer service with the correct address as soon as you place your order.  We will do our best to make the change; however, if the order has already been processed we are unable to make the change.

All our shipments include Tracking with Delivery Confirmation.  If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue.  We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Last updated: January 12, 2026